Wednesday, 18 September 2019 06:05

Live auction for SriLankan Airlines’ Business Class upgrades

SriLankan Airlines introduced live auction for Business Class seat upgrades from yesterday, aimed at providing more convenient options for its passengers to enjoy premium comforts by the National Carrier which is a member of the oneworld alliance.

Through live auction, passengers can bid online for Business Class seats where real-time status of their bid is available to them, whereby giving them a better chance of securing their bid, similar to a real auction.

SriLankan Airlines Chief Executive Officer Vipula Gunatilleka said: “We are pleased to offer our valued passengers the opportunity to bid for Business Class seat upgrades through live auction. In our vision to become the most customer-centric airline in Asia, we will continue to explore opportunities where we can offer them utmost comfort, care and convenience. Through live auction, we are reaching out to more passengers who are anticipating to experience our Business Class.”

Whilst passengers who wish to travel Business Class can directly book online via srilankan.com, any passenger booked on SriLankan Airlines Economy Class is eligible to bid online for an upgrade to Business Class, from the time of purchasing their ticket until five hours before departure for flights departing from Colombo and 12 hours before departure for flights departing from other destinations. The customer has to visit srilankan.com, ‘Plan and Book’ and click on ‘Get Upgraded’ option (https://www.srilankan.com/en_uk/flying-with-us/bid-now-to-upgrade-yourself) to place his /her bid.

The payment can be made through credit card and if the offer is accepted, the passenger will be billed for the upgrade. Passengers whose bids are successful receive a confirmation via email between 48 to four hours prior to departure.

SriLankan Airlines offers a range of products and services for passengers such as Extra Legroom Seats, pre-paid extra baggage allowance and celebration cakes onboard, in order to make their journey comfortable. Through continuous service enhancements, the Airline intends to reach out to more passengers seeking to experience the premium services of the airline.

SriLankan Airlines, the national carrier for Sri Lanka and a member of the oneworld alliance, is an award-winning airline with a firm reputation as a global leader in service, comfort, safety, reliability, and punctuality.

Launched in 1979, SriLankan Airlines’ hub is located at Bandaranaike International Airport in Colombo providing convenient connections to its global network (including codeshare partners) of 109 destinations in 48 countries around the world. Its direct route map covers major cities across the Europe, Australia, Middle East, India, South East Asia and the Far East. The Airline operates an all Airbus fleet including a state-of-the-art A330-300 and modern A320/321neo fleet.

As a member of the reputed oneworld airline alliance, SriLankan offers its passengers the convenience of over 1000 destinations across the alliance’s network of 160 countries.

The airline’s latest awards include, the World’s Leading Airline to the Indian Ocean, Asia’s Leading Airline to the Indian Ocean and Asia’s Leading Marketing Campaign at World Travel Awards 2018.

(FT)

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