Friday, 19 February 2021 21:30

BOC’s Strategic HR efforts ensure strength amidst Covid-19. Featured

Bank of Ceylon (BOC) has implemented the purpose-designed HR plans at the height of the COVID-19 pandemic in 2020, BOC Senior Deputy General Manger K.E.D Sumanasiri disclosed.

.The bank has managed to ensure a safe and dynamic environment for the successful mobilization of staff plus continuous provision of services, despite ongoing restrictions and safety concerns, he added.

In managing the early part of the pandemic, BOC’s HR function proactively engaged all employees, drawing on a novel method of delegation, seeing that it would be the most effective and efficient way forward in handling an unprecedented situation posing similarly unseen challenges.

To mobilize a team exceeding 8,000 staff members in the initial months of the global pandemic, required the bank’s HR department to give trust and confidence, to all employees across the organization, in their capabilities and decision-making power.

The system of delegation adopted was driven by this empowering of staff, where managers and employees at every level were instructed to take decisions in their respective positions, using their discretion to act and delegate as necessary.

BOC adopted a two-tiered strategy, where the primary objective included the protection of all employees, and secondly ensuring business would go on as normal even with the restrictions.


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