Monday, 01 June 2020 13:45

PUCSL steps into resolve electricity consumer complaints

Aggrieved Consumers have now been given an opportunity to submit their grievances relating to high electricity billing system of the Ceylon Electricity Board during Covid 19 crisis period.

This situation ha s arisen due to the absence of meter readers during the past two months and their failure to issue bills on time to consumers resulting the calculation of two months electricity usage in the bill for the months of April.

The Public Utilities Commission of Sri Lanka (PUCSL), the electricity sector regulator and the shadow regulator of the lubricant industry is all set to resolve the electricity consumer complaints and address stakeholder issues online
.
The Commission has requested the public and the stakeholders to use the online platforms to be connected to the Commission.

Consumers can be connected to PUCSL through following:
Call PUCSL and submit complaints and inquiries via 0112392607 or 0112392608 during weekdays (Monday to Friday) from 8.30 am to 4.30 pm
.
Forward the complaint or inquiry to 0770126253 on WhatsApp, Viber and IMO Visit the official website of PUCSL – pucsl.gov.lkand make the inquiry or complaintEmail us- This email address is being protected from spambots. You need JavaScript enabled to view it. orMessage us via Facebook – facebook.com/pucsl

Stakeholders of the electricity and lubricant market can call 0770126250 to inquire about the services related to the industries and related regulations on the industries.
All information requests also can be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it. by email or to www.facebook.com/pucsl and by calling 0764271030.

PUCSL requests the public and stakeholders to make and advanced appointment by calling 0112392607 or 0112392608 if any consumer or a stakeholder wishes to come to the office premises of PUCSL to obtain services.

The appointments also can be made by sending requests to This email address is being protected from spambots. You need JavaScript enabled to view it. or www.facebook.com/pucsl.

"The Division that will process the request will contact the stakeholder shortly and make an appointment or will contact him/her and solve the issues online," it said.

(LIN)

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