Span Grand @ Nuwara Eliya

The complimentary breakfast at Span Grand @ Nuwara Eliya is superb, offering delicious food and a peaceful, friendly stay. The staff is very friendly and helpful, making it a great value for money.

The beds at Span Grand @ Nuwara Eliya are good and warm, providing a comfortable stay. However, some guests have mentioned that the bedsheets were not clean enough, which is a concern that the hotel should address.

Yes, Span Grand @ Nuwara Eliya offers free parking, providing convenience for guests who are traveling by car.

The high season at Span Grand @ Nuwara Eliya is in September, offering an ideal time to experience the beautiful scenery and homely breakfast. However, it's important to note that some guests have experienced issues with cleanliness and pricing, so it's advisable to confirm details before booking during this time.

The staff at Span Grand @ Nuwara Eliya are very helpful and attentive, providing a peaceful and friendly stay. However, some guests have reported negative experiences with the staff's behavior, so it's recommended to communicate any concerns directly with the management for a better experience.

Some guests reported being charged more than the amount shown on booking websites, so it's advisable to clarify all charges before confirming your booking.

Some guests mentioned discrepancies between the listed amenities and the actual facilities, such as non-functional TV and missing kitchen facilities. It's recommended to verify the room amenities upon check-in.

Several guests had difficulty locating the hotel due to the lack of proper signage and misleading information about the distance from the town. It's advisable to confirm the location details and directions beforehand.

A few guests expressed dissatisfaction with the cleanliness of the bedsheets and bathroom amenities. It's recommended to inspect the room for cleanliness upon arrival and request for any necessary items.

Guests encountered issues with the check-in process, including rude communication from staff and difficulties in reaching the hotel. It's advisable to clarify the check-in procedures and ensure clear communication with the staff.

Some guests were surprised by additional charges, such as Booking.com tax, not mentioned during the booking process. It's advisable to seek clarification on the total room rate and any additional taxes or fees.

Guests reported issues with broken balcony doors that couldn't be locked. It's recommended to request an inspection of the room's security features upon check-in.

Some guests experienced low water flow for hot showers. It's advisable to confirm the availability of hot water in the room, especially during colder seasons.

Several guests mentioned non-functional TV despite it being listed as an amenity. It's recommended to verify the functionality of the TV upon arrival if it's an essential requirement.

While some guests praised the helpful and friendly staff, others encountered rude and unhelpful communication. It's advisable to evaluate the staff's communication and approach for a pleasant stay.